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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first thing you should do is press the Help button, which is present on each page. A pop-up window will open. It contains elaborate information about all the actions that you can carry out on that particular page. Each context menu opens on the same page so that you can quickly return to your work.

Video Tutorials

We have an extensive selection of instructional videos clarifying how to work with our hosting Control Panel. They're shot for those of you who want to see how things are being done rather than just reading articles. In this way, anyone can quickly become familiar with our web hosting Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the answer you need, check out our comprehensive FAQ section, which contains questions asked by actual users and offers real solutions. We periodically "revamp" our FAQ section with new entries in order to cover all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the answer you searching for in the FAQ database either, we have a fantastic team of customer service technicians available 24x7x365 and eager to help you with any problem. Each support ticket you submit will be answered in less than 60 minutes (the average ticket response time is only 20 minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 182668

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com