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CIS Hosting EU

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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the first step you should take is to push the Help button, which is present on each page. A popup will appear. It offers exhaustive info about all the actions that you can perform on the page in question. Each context menu opens on the same page so that you can quickly get back to your work.

Video Tutorials

We have a huge collection of video tutorials describing how to work with our web hosting Control Panel. They're meant for those of you who want to see how things are getting done instead of just reading articles. In this way, everyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the answer you searching for, have a gaze at our comprehensive FAQ section, which comprises questions asked by actual people and provides real solutions. We constantly "revamp" our Frequently Asked Questions database with new articles in an attempt to cover all the new additions and innovations associated with our platform.

Ticketing System

If you still can't discover the solution you need in the FAQ database either, you can contact our excellent team of technical support engineers available 24/7/365 and ready to help you with any query. Each support ticket you send will be replied to within 1 hour (the average response time being just 20 mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 182668

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com